JEEP INDIA launches ‘JEEP EXPERT’, chat GPT based AI tool fro real tie customers redressal

PRODUCT OR SERVICE QUERIES

- The cutting-edge ChatGPT-based AI Chatbot will provide 24x7 brand assistance support to customers

- Industry first introduction amongst Indian OEMs*

- Available on the Jeeplife India App the application is built on the ChatGPT 3.5 AI model

- The real time chat service can be accessed by all Jeeplife mobile app registered users

Pune. Jeep India, the American lifestyle SUV manufacturer, announced the launch of Jeep Expert, a cutting-edge ChatGPT-based AI Chatbot, poised to redefine customer engagement. Integrated into the Jeeplife mobile app, this innovative feature will deliver Jeep brand-specific answers to users, offering a 24x7 expert at their fingertips. Jeep Expert eliminates the need for users to navigate manuals and brochures to extract information about Jeep products and services. With the ability to answer brand, product, and maintenance-related questions, users can now enjoy an unprecedented level of convenience and immediacy in accessing information about their vehicles. Accessing the real time chat service Jeep Expert is simple. All registered users of the Jeeplife mobile app can seamlessly engage with the Jeep Expert app, providing an integrated and user-friendly experience.

Key highlights of the offering:

- Provide an all-rounder Jeep Expert available 24x7 for customer queries

- Cater to queries about brand, product features, basic off-roading capabilities, service tips, user manuals, connectivity features and more

- With conversational experience, AI based Jeep Expert can handle & respond suitably even for untrained content

- Industry first introduction amongst Indian OEMs*

- Available on the Jeeplife India App the application is built on the ChatGPT 3.5 AI model

In a unique departure from regular chatbots, Jeep Expert distinguishes itself by leveraging ChatGPT AI technology. This allows the AI to learn autonomously and be trained on a vast ocean of information, enabling it to answer a broad spectrum of questions compared to other real time chat services. Powered by ChatPDF and ChatGPT 3.5 technology, the real time chat feature ensures a secure and private interaction for customers. Questions and answers are end-to-end encrypted, maintaining user privacy without any traceability to specific user IDs. Jeep is actively seeking feedback from users through an in-app feedback mechanism, demonstrating a commitment to continuous improvement based on user experiences.

sabyasachi.ghosh@stellantis.com

Tanya.mitra@fleishman.com

Samanta.sagar@fleishman.com